FAQs

Absolutely! To make online payments, just click on the Resident portal link located at the top of this page, you will find a payment link once you have logged in.

Applications can be completed online through our website by selecting and submitting the application form. Each adult who will live in the rental home must complete a separate application.

Yes, all applicants must pay a $35 application fee and a $150 admin fee to apply for an apartment at Windchase Flats and Townhomes.

Typical application requirements include:

• Government-issued ID
• Proof of income
• Rental history information
• Completed online application
• Application fee + Admin fee

Most applications are processed within 3–5 business days. Processing time may vary depending on how quickly we receive verification documents.

Income requirements vary by property, but applicants typically need to show verifiable gross income of 2.5 times the monthly rent amount.

Contact our on-site team for details about specific qualification options.

Tours can be scheduled online through our website or by contacting our on-site office during business hours.

Lease terms vary by property, but most leases are 12 months unless otherwise specified.

Security deposit amounts vary depending on the property and applicant qualifications.

Utility are not included in the rent amount. Listing details will specify which utilities are resident-paid and which utilities are billed back to residents using a Resident Utility Billing System (RUBS).

No, renters insurance is not required. However, we highly advise residents to carry a liability insurance policy with at least $100,000 in coverage for the duration of the lease.

Move-in dates depend on unit availability and completion of the application and lease signing process.

Before move-in, residents typically must:

• Sign the lease agreement
• Pay the security deposit and any applicable rent or fees
• Set up utilities (if applicable)
• Provide proof of renters insurance
• Provide pet info (if applicable)

Availability changes frequently. The best way to see current openings is to view our Now Leasing page or contact our on-site team directly. We recommend applying quickly, as units often lease within a few days.

Yes, we do offer virtual tours! We also offer current photos and video walkthroughs to help you explore the space before scheduling tour.

When you join the waitlist, we’ll ask for:

• Preferred location
• Budget range
• Bedroom size
• Number of occupants
• Desired move-in date
• Pet information (if applicable)

When a matching unit becomes available, we’ll contact you before advertising publicly.

Yes, we offer a select number of 1-bedroom apartments for under $1,000 per month.

Our community offers a seasonal outdoor pool, complete with updated lounge seating.